Refund policy

Returns

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. Proof of purchase is required.

Because our products are made to order, all sales are considered final unless the item arrives defective, damaged, or incorrect. We do not accept returns for sizing preference or change of mind.

To start a return, contact us at hello@sandgoons.com. Do not send items back without prior authorization — unauthorized returns will not be accepted. Customers are responsible for return shipping costs unless the return is due to a defect or our error.

Damages and Wrong Items

Please inspect your order upon delivery and contact us within 7 days if your item arrives defective, damaged, or incorrect. Send photos of the issue to hello@sandgoons.com and we will arrange a replacement or refund at no cost to you. You will not need to return the item.

Exchanges

We do not offer direct exchanges. If you need a different size or item, return your original purchase for store credit and place a new order.

Non-Returnable Items

Sale items and gift cards are final sale and cannot be returned or exchanged.

Refunds

Once your return is received and inspected, we will notify you of approval status within 3 business days. Approved refunds are processed to your original payment method. Please allow 5-10 business days for your bank to post the refund.